Terms & Conditions

These Terms govern your use of The Altar (the "Service"), operated by Gallo Event Group LLC. By creating an account or using the Service, you agree to these Terms in full. If you do not agree, do not use the platform.

1. Software platform only

Gallo Event Group LLC operates The Altar as a software platform only. We are not a wedding planning company, not a vendor, and not responsible for the actions, performance, quality, or reliability of any vendor found or booked through the platform. We are not liable for any damages, losses, disputes, or failures that occur between couples and vendors. Use of the platform is entirely at the user's own risk.

2. Vendors are independent third parties

Vendors listed on the platform are independent third parties. Gallo Event Group LLC does not verify, endorse, or guarantee any vendor listed on The Altar. Couples are responsible for conducting their own due diligence before booking any vendor.

3. Eligibility & accounts

You must be at least 18 years old to use the Service. You are responsible for maintaining the confidentiality of your account credentials and for all activity under your account. You agree to provide accurate information and keep it up to date.

4. Acceptable use

You agree not to:

• Use the Service unlawfully or for fraud, spam, or abuse
• Infringe anyone's intellectual property or privacy
• Probe, scan, scrape, or interfere with the Service's security or operation
• Introduce malware or attempt to gain unauthorized access
• Resell, redistribute, or reverse engineer any part of the Service

5. License & content

We grant you a limited, non-exclusive, non-transferable right to use the Service within the plan you've selected. All software, content, branding, and trademarks remain our property. You retain ownership of content you create on the Service and grant us a limited license to host and process it solely to provide the Service.

6. Payments, subscriptions & refunds

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns. For payment, billing, and tax mechanics, see Paddle's Buyer Terms and our Refund Policy.

Refunds are not guaranteed. The Altar Pass is a one-time purchase and is non-refundable after 48 hours of purchase. The Altar Plus monthly subscription can be cancelled at any time, but we do not issue refunds for partial billing periods already charged. All refund requests are reviewed on a case-by-case basis and approval is at the sole discretion of Gallo Event Group LLC.

7. Service availability & no warranty

We are not responsible for any data loss, platform downtime, technical failures, or interruptions in service. We do not guarantee that the platform will be available at all times. To the fullest extent permitted by law, the Service is provided "as is" without warranties of any kind.

8. AI features

Pearl, our AI planning assistant, generates suggestions based on machine learning models. Outputs may be inaccurate or incomplete. You are responsible for verifying any recommendations before acting on them and should not treat AI outputs as professional advice. You agree not to use Pearl to generate illegal, harmful, infringing, or deceptive content. We reserve the right to remove content and suspend accounts that misuse AI features.

9. Suspension & termination

We reserve the right to suspend or terminate any account at any time for any reason without notice or refund. You may close your account at any time.

10. Liability

To the maximum extent permitted by law, our aggregate liability is limited to the fees you paid in the 12 months preceding the claim. We are not liable for indirect, consequential, special, or incidental damages, including lost profits or data. Nothing limits liability for fraud, death, or personal injury where prohibited by law.

11. Governing law

These Terms are governed by the laws of the jurisdiction where Gallo Event Group LLC is established, without regard to conflict-of-laws principles.

12. Acceptance

By using The Altar you agree to these Terms in full. If you do not agree, do not use the platform.

13. Contact

Questions? Contact us at info@jointhealtar.com.